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About Us

128 Plumbing, Heating, Cooling & Electric is a leader in the home service industry in Massachusetts and has been in business for 30 years. Started by David Williams at the dining room table, he had a true passion for plumbing and construction. 128 was born and brought up on long days and hard work, quality service, and going above and beyond for customers. Although his son Ryan was involved in 128 since the start, he joined the team full-time in 2015 and leads the team as President currently. Today, the company has grown to have over 5,000 service plan members, thousands of 5-star reviews online, over 50,000 customers served, and over 100 employees in-house.

What’s truly different about 128 is its outstanding people. 128 has a team filled with individuals that are helpful, understanding, intelligent in their trade, do what’s right, and are simply just passionate about providing a different level of quality service. The culture is strong between teammates across departments because the team understands that “teamwork wins” and is needed to successfully complete any project. No two projects are the same, so the team is lucky to have so many bright minds on staff to always get to the solution for any issue that arises quickly in plumbing, HVAC, electrical, or drain cleaning.

128 Plumbing, Heating, Cooling & Electric was born in Lynnfield and has been working out of its Wakefield headquarters for 30 years. The company has a full warehouse and staff to help technicians in the field as well as a dedicated customer experience team, service team, installation team, and backend support to help the tens of thousands of customers it serves every year. The company serves the North Shore of Massachusetts, Greater Boston, and the Merrimack Valley. The company has grown to now have two other locations: one in quaint North Andover, MA right next to the North Andover common, as well as Gloucester, MA, close to the downtown area and the train station.

128 Plumbing, Heating, Cooling & Electric specializes in residential heating & A/C system installations, water heaters, emergency services, electrical panels, lighting, outlets & switches, ductless mini-split heat pumps, drain cleaning, trenchless pipe lining, and yearly maintenance. Message 128 now with any questions in what other services include.

Whether you are a future customer, applicant, or vendor, know that 128 has top-notch training, quality service and installation methods, a team that goes above and beyond for customers as well as teammates, and it’s only the beginning for what 128 can offer to homeowners of Eastern Massachusetts.

The original 128 plumbing employee
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